Pilecom Pty Ltd is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices in compliance with applicable privacy laws in Australia, including the Australian Privacy Act 1988 (Cth). By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to provide our services effectively and improve user experience.
1.1 Personal Information
We collect personal information directly from you when you:
- Complete forms on our website (e.g., contact forms or job applications).
- Communicate with us via email, phone, or other channels.
- Engage with us as part of our business relationship.
This may include your name, email address, phone number, mailing address, company details, or other information relevant to your inquiry or application.
1.2 Non-Personal Information
We collect non-identifiable data when you interact with our website, such as:
- IP address, browser type, and device information.
- Website usage data, including pages viewed and time spent on the site.
- Referral source and geographic location.
This data helps us monitor website performance and enhance user experience.
1.3 Cookies
Our website uses cookies and similar technologies to optimise performance and provide a personalised experience. Cookies are small data files stored on your device to help us recognise your preferences. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of the site.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and improve our services.
- To respond to inquiries, applications, or feedback.
- To communicate updates, project information, or marketing materials (only with your consent).
- To analyse website performance and improve user experience.
- To comply with legal and regulatory obligations.
3. Sharing of Information
We value your privacy and do not sell or lease your personal information to third parties. However, we may share your information in the following circumstances:
- With service providers or contractors working on our behalf to deliver services.
- To comply with legal obligations or respond to lawful requests from government authorities.
- In connection with business transactions such as mergers or acquisitions, where confidentiality is maintained.
All third-party service providers are required to handle your information in accordance with strict confidentiality agreements.
4. Data Security
We implement robust measures to protect your personal information from unauthorised access, use, alteration, or disclosure, including:
- Secure data storage and encrypted systems.
- Access controls, limiting data access to authorised personnel.
- Regular monitoring and updates to our IT infrastructure.
While we take every precaution, no online system is entirely secure, and we cannot guarantee absolute data protection.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of the personal data we hold about you.
- Data Deletion: Request the deletion of your personal information, where permissible by law.
- Marketing Preferences: Opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
6. Retention of Data
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations. Once no longer required, data will be securely deleted or anonymised.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience. Pilecom Pty Ltd is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal information.
8. Updates to This Policy
Pilecom Pty Ltd may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on this page with the revised effective date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Pilecom Pty Ltd
Email: sales@pilecom.com.au
Phone: +61 8 9240 6388
Address: 69B Walters Drive, Osborne Park, WA 6017
Effective Date: 28 February 2025
